Sales Coach

Location:  Montreal

Position Type:  Full-Time

Job Summary

•    Work in close collaboration with the sales leadership team to support, coach and develop our client facing teams in a variety of capacities.
•    Call recordings and evaluation of all customer facing call center agents to assist them to achieve their individual and team KPIs.
•    Provide 1on1 coaching sessions based on the call recordings.
•    Provide follow up to all coaching sessions within a 48 hour time period and consistently keep track of coaching sessions delivered using a Coaching Tracker.
•    Provide call recording and coaching sessions to all new hires for first 30 days, and on bi-weekly basis from 30-90 days.
•    Assist with any other Quality Assurance / Sales coaching requests that may be requested throughout the day on an ad/hoc basis.
•    Regular review of recording system for personal call abuse. 
•    Assist in the development of a process to QA and evaluate our non-sales and existing customer teams.
•    Work with the sales trainers to deliver Group coaching sessions based on call recordings and role playing.
•    Assist in the creation, development and implementation tracking process for coaching and performance
•    Ensure consistency, manage, maintain and continuously develop the process for tracking of all the Team Leads, Coaches and Managers coaching and feedback delivery. Ensure all evaluations, feedback and follow-ups are accessible in one place and all updates are being made.
•    Research industry best practices for QA and sales coaching to yield results, improve our internal processes and bring suggestions to the training team.
•    Sit in on training classes and coaching sessions provided by other trainers and coaches to ensure constant calibration of best practices.
 

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